Return Policy
Order cancellation
We accept cancellation requests as long as the order has not yet been shipped and has not yet entered custom production. If the order is successfully canceled, you will receive a full refund. Once the order has been shipped or custom production has already begun, cancellation may no longer be guaranteed.
Request a cancellation, return, or refund
If you wish to cancel an order, exercise your right of withdrawal, or request a return, you can do so via your customer account. Please log in with your email address and follow the instructions in your customer account.
Cancellation & Request a return
Return
We stand behind everything we sell and will do everything to ensure your satisfaction. Customers have the right to request a return within 30 days of delivery of the last item in their order.
Return process
1. To request a return, cancellation, or refund, please log in to your customer account and follow the instructions. Alternatively, you can contact us by email at Sale@viprh.com kontact.
2. If the return is confirmed, please place the item securely in its original packaging, ensuring the order number is on the shipping label, and then send it back. We will send the item to the address we have provided.
3. Please send us the return number. the goods Sale@viprh.com.
A NOTICE:
1. Before returning an item, customers must contact us to request a return. Returns without prior authorization will not be accepted. If the customer returns the package without prior authorization, sends it to the wrong address, returns the wrong item, or sends an empty package, viprh reserves the right to refuse any compensation.
2. Items must be unworn, unwashed and with the original tags attached.
3. Customers should pay the return shipping costs and send us the return number by email after shipping. Sale@viprh.com schicken.
4. The order number is also your RMA number and must be included on the shipping label.
5. No flat-rate restocking fee will be charged for returns made due to a right of withdrawal. However, the customer is liable for any loss in value if the goods have been used, assembled, or damaged beyond what is necessary for inspection.
6. For custom-made or personalized products manufactured or designed according to customer specifications, cancellation or return is excluded unless a statutory warranty claim applies. This does not apply to damaged, incorrect, or defective goods.
The exact return address will be provided via email or in your customer account after your return request has been approved. Please do not return any items without prior return authorization.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can investigate and resolve the problem.
Exceptions/ Disposable items
Certain types of items cannot be returned, such as custom-made products (like special orders or personalized items).We do not accept returns on special offers or gift cards. Please contact us if you have any questions or concerns about your specific item.
exchange
The quickest way to ensure you receive what you want is to return the item, and once the return is accepted, make a separate purchase for the new item.
refund
If the return is due to a problem on our part (e.g. wrong product, product quality), we will refund you the full amount.
If the return is due to a problem on the buyer's side (z.B. (because he did not like/want the item, ordered the wrong product/the wrong size), the buyer must bear the shipping costs.
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method. Please understand that it may take some time for your bank or credit card company to process and post the refund. hat.Bei For approved refunds, the reimbursement will be issued via the original payment method. In the case of cancellations or returns, the refund may be withheld until we have received the goods back or the customer has provided proof of return.